Error at FileInfoCOM.exe when I try to count the page number from SPL, PCL, PDF, PS, SPL-EMF, Spool files by Spool File Page Counter SDK


We are using the Spool File Page Counter SDK in one of our projects.
Basically, we're monitoring the windows print spooler and every time that a new print job is identified, the application gets its respective .SPL file and process it through your SDK.
We are getting an error in this process though, for some reason the SDK is not being able to process some .SPL file and crashes the windows spoolsv.exe, as the file is kept in the SDK process.

Here is the log from windows event viewer that revealed the error:

Faulting application name: FileInfoCOM.exe, version:, time stamp: 0x59093997
Faulting module name: ReadInfo.dll, version:, time stamp: 0x5c9e7533
Exception code: 0xc0000005
Fault offset: 0x00004da0
Faulting process id: 0x26f8
Faulting application start time: 0x01d4f92f883a560c
Faulting application path: C:\Program Files (x86)\NetClientService\FileInfoCOM.exe
Faulting module path: C:\Program Files (x86)\NetClientService\ReadInfo.dll
Report Id: bdeaec7e-6523-11e9-a3f6-000c2931ae13
Faulting package full name: %14
Faulting package-relative application ID: %15

My question is: Have you guys faced this kind of issue before? Is this a well know behavior or not ?

Thank you! 

We suggest you may download the latest version of Spool File Page Counter SDK from our website to try again,

If you still have same problem with the latest version of Spool File Page Counter SDK product, please feel free send to us your sample SPL file for test purpose, after we check your sample SPL file, we will figure out a solution to you asap.


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