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| Support Options |
| VeryDOC provides two types of support for Server License and Developer License products, which aims at "Free Support" and "Gold Support".VeryDOC offers ONE Month Gold Support and ONE Year Free Support with every toolkit purchase, the Gold Support which can be purchased with the SDK for a 20% savings or separately after the SDK purchase. Customers must have a license of the most current SDK version to purchase or renew a support contract. |
| Free Support: With Free Support, you will receive: |
| 1. Product Support, 5 Days per Week, by Email (support@verydoc.com). 2. Enhancements and upgrades are free within first year since your purchasing date. 3. Technical assistance for explaining how to use software. 4. Assistance will be given during business hours in a timely manner. 5. Free Support does not include analysis of problematic files or other troubleshooting activities. |
| Gold Support: Gold Support is $1200 per year, Gold Support is OPTIONAL and not required. With Gold Support, you will receive: |
| 1. Priority Product Support, 7 Days per Week, by Email (support@verydoc.com). 2. Product Updates at no additional charge. 3. Product Version Upgrades at no additional charge. 4. Access to pre-release product. 5. The Gold Support Plan has a term of one year. 6. VeryPDF will use reasonable best efforts to correct failure and provide this fix to client in a timely manner. 7. Gold Support does include analysis of problematic files or other troubleshooting activities. |
| Within first 30 days since your purchasing date: |
| 1. Gold Support and Free Support are provided free of charge for the first 30 days after being purchased. |
| After first 30 days and within one year since your purchasing date: |
| 1. You will receive Free Support. 2. You will receive the product enhancements and upgrades free of charge that are generally available to other clients licensing this SDK product. 3. Free Support does not include analysis of problematic files or other troubleshooting activities. 4. You can pay $1200 to upgrade Free Support to Gold Support. 5. If you do not have a "Gold Support" Plan, then the fee for bug fix will be $200 per bug. |
| After first one year since your purchase date: |
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1. You can pay $1200 to upgrade Free Support to Gold Support. 2. If you do not have a "Gold Support" Plan, then the fee for bug fix will be $200 per bug and the fee for Product Upgrades will be 50% of the original purchase price of the software. Where to purchase Gold Support? |
| You can purchase Gold Support Plan (USD$1200) from following URL |
| /pay.php?order=order_goldsupport.html |
| You can purchase One Incident for Gold Support (USD$200 per bug) from following URL |
| /pay.php?order=order_onegoldsupport.html |
| Do you have any questions? |
| If you have any questions about "Gold Support" options, please contact us at support@verydoc.com. |
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